Support & Policies

Welcome to the Technology department Support page which includes important policies, support documents, and frequently asked questions. Please feel free to contract the technology department with any questions.

Acceptable Use Policy

Acceptable Use of Computer and Network Services Policy

Kennedy Catholic High School requires computer use and provides computer network services to its on-campus community (administration, faculty, staff, students, and volunteers) to support the school’s mission. Computer network services are individual network accounts, which provide email, local area network, and Internet access. Kennedy Catholic, in accordance with the Goals and Criteria of the Seattle Archdiocese Catholic Schools Department, believes that these tools and services, when used in “an atmosphere of wise freedom,” significantly enrich and transform teaching and learning experiences at Kennedy Catholic, and further “deepen respect for intellectual values.”

Kennedy Catholic High School recognizes that access to these diverse electronic tools and resources comes with occasional risks that are inconsistent with the values and educational goals of the Seattle Archdiocese Catholic Schools Department. To promote and protect these values and goals, Kennedy Catholic actively limits access to network services, resources, and uses that are inappropriate for the school’s educational purposes. These limits will be applied and monitored across the Kennedy Catholic on-campus community as the school deems appropriate and necessary. These include, but

are not restricted to, network level software/hardware filtering, network monitoring, and classroom observation.

Integral to the Kennedy Catholic curriculum is the responsible use of these electronic resources by all members of the community. Since computer use is required and network services are provided by the school for its educational mission, Kennedy Catholic will take swift and appropriate disciplinary actions for any violations of the school’s Code of Conduct.

Code of Conduct

All users of computer/laptops and network resources at Kennedy Catholic must always act in accordance with the Goals and Criteria of the Seattle Archdiocese Catholic Schools Department. Users must always make a conscious effort to be of service to others and to the community, and always agree to follow these basic rules in their use of these electronic resources: Users must not harm themselves, others, or the school; must not damage, steal, or plagiarize intellectual property; must not allow other people or their property to be harmed.

This Kennedy Catholic Code of Conduct applies to all members of the Kennedy Catholic on-campus community (administration, faculty, staff, students, and volunteers) in their use of network services and/or affiliated laptop/computers (student laptops, school owned or leased computers). Unacceptable use will result in disciplinary action. Some examples of unacceptable use are:

• Illegal activity, including violation of copyright, other contracts or plagiarism

• Harassing, intimidating, or threatening others

• Financial or commercial gain without the approval of the school administration

• Intentionally degrading or disrupting network performance

• Attempting to access unauthorized resources

• Invading the privacy of individuals

• Providing information that places the user, other community members, or the school itself in possible harm

• Using the account of another user

• Using a proxy to access filtered sites

• Vandalism: Any attempt to harm or destroy data of another user or student will result in the loss of computer services and disciplinary action.

Kennedy Catholic network services are a shared resource. They are the property of the school, and as such, will be subject to on-going monitoring to ensure their integrity is in compliance with the Goals and Criteria of the Seattle Archdiocese Catholic Schools Department as well as in compliance with Kennedy Catholic policies, rules, and state and federal laws. All software installed by Kennedy Catholic on its affiliated computers (student computers, school owned or leased computers) is appropriately licensed by the school. Users agree that other software installed by individual users on affiliated laptops is appropriately licensed by the user for that installation. Kennedy Catholic reserves the right to remove any software from affiliated laptops that conflicts with the school’s educational mission. Finally, when a student upgrades to a new Kennedy Catholic laptop, or leaves the school, all school licensed software must be removed from the formerly affiliated laptop.

If there are any questions, please call the Director of Educational Technology at 206.957.9732.

User Agreement

Kennedy Catholic network services are connected to other networks, such as the Internet. In accordance with the Goals and Criteria of the Seattle Archdiocese Catholic Schools Department, Kennedy Catholic permits its staff, students, faculty, and others collaborating with the school access to

these network services.

Prior to receiving an account, an individual must read, understand, and consent to the following conditions. Kennedy Catholic is conscious of security concerns and attempts to make the network services reasonably secure. However:

1. Kennedy Catholic network services and its access to the Internet may contain information or materials which may be offensive or unsuitable for minors and adults. While Kennedy Catholic attempts to control and monitor electronic resources, the undersigned agrees to discharge and hold harmless the school, its officers, trustees and employees from all claims, liabilities, demands, causes of actions, costs, expenses or obligations of any kind, known or unknown, arising out of or in any way relating to his or her own or his or her child’s access to the Kennedy Catholic network services.

2. The undersigned acknowledges that the Goals and Criteria of the Seattle Archdiocese Catholic Schools Department applies to the use of Kennedy Catholic network services, and that any usage of these networks in violation of these goals or the Kennedy Catholic policy or procedures regarding usage of networks will be subject to potential loss of the ability to use this educational tool, and other disciplinary actions as deemed necessary.

3. The Internet and other networks accessed through Kennedy Catholic network services are open systems. This means that another individual within or outside the Kennedy Catholic community might access the files of a Kennedy Catholic user without the user’s prior knowledge or consent. Therefore, Kennedy Catholic’s advice to all network service users is, “Don’t put anything in writing that you wouldn’t want other people to read.”

4. As it is impossible to guarantee complete security, Kennedy Catholic accepts no responsibility for any consequences of unauthorized entry, even if such entry could have been prevented by procedures known to Kennedy Catholic, but not adopted.

5. Kennedy Catholic will make reasonable efforts to protect the electronic files of every account holder. However, an account holder’s files may be reviewed, collected and or used by Kennedy Catholic:

a. as required by law

b. as part of system maintenance activities

c. when there is reason to believe an account is being used for improper or illegal use

d. with the permission of the account holder.

6. Kennedy Catholic recognizes that it is unable, and not responsible, to control or monitor use of electronic resources by members of the school community off school property that are not connected to the Kennedy Catholic system, even if that use happens through an affiliated laptop. However, use of off-campus electronic resources by a member of the Kennedy Catholic community to defame or denigrate another member of the Kennedy Catholic community, or the school itself, will not be tolerated. Other inappropriate use includes harassment, use of school name, remarks directed to or about teachers, offensive communications and safety threats. When the school becomes aware of such off-campus abuse, it will be investigated and actions will be taken.

Microsoft Office 365 Policy

Student Email Code of Conduct: use of Microsoft Office365

Microsoft Office365 is for educational purposes only. This agreement states you will not use Microsoft Office365 for personal emails and personal social networking. In turn, you will not use personal email for school related communication. This agreement states that you will be polite and respectful of other students. You will also respect students' privacy and security when using Microsoft Office365. By signing this agreement you agree to the following:

1. Personal Responsibility: I will accept personal responsibility for reporting any misuse of Microsoft Office365 to my teacher or administrator.

2. Acceptable Use: The use of my assigned account will be in support of education and research and will support the educational goals and objectives of Kennedy Catholic High School. I am personally responsible for this provision at all times when using Microsoft Office365. In addition, I will abide by the following:

•I will not use Microsoft Office365 to post any web pages for commercial activities, product advertisement, or political advocacy.

•I will not use Microsoft Office365 to post any obscene, discriminatory or offensive material.

•I understand that school administration has the right to monitor all postings and emails.

•I understand that inappropriate language or harassment will result in loss of system privileges and/or other disciplinary measures.

•I understand that e-mail sent via Microsoft Office365 must be school related and must abide by the guidelines outlined here. I will immediately report any threatening, obscene, or harassing e-mail to my teacher(s).

•I understand that I will not share my Microsoft Office365 password with others and that I am responsible for all e-mail sent through my account.

•I understand that I will not use personal email accounts for school related communication or work submission,

•I understand that e-mail sent through this account may be scanned for content violating the terms of this agreement and that suspect e-mail may be reviewed by school administration.

3. Privileges: I understand that the use of Microsoft Office365 is a privilege, not a right, and that inappropriate use will result in a cancellation of those privileges and possible disciplinary action in accordance with school policy. The system administrator(s) may close an account at any time deemed necessary.

4. Email Etiquette and Privacy: I understand and will abide by the Kennedy Catholic High School Acceptable Use Policy and Code of Conduct.

Online Classroom and Web Conferencing Expectations

Expectations for online classes and conferencing

For use with Zoom, Microsoft Teams, or any other approved conferencing platform at Kennedy Catholic

Classroom behavior and expectations apply when attending a online session session. If you would not do something while in class on campus, you should not do so during digital class.

Online EXPECTATIONS

• Log in on time

• Register with your Kennedy Catholic email account using your first name and last initial You will be marked absent if you do not use your real name.

• Mute your microphone if you are not talking

• Video must be on at all times Unless otherwise specified by teacher.

• Select a distraction-free environment with good lighting for participation The wall behind you must be free from innappropiate images and objects; if you choose to use an electronic background it must be from the approved backgrounds found at kennedyhs.org/ academics/technology/support under Support Documents “Approved Virtual Background.”

• Be presentable - as if you were attending class in person Dress Code: Students must be modest and appropriate in their attire. If a student does not follow this policy, the teacher will remove them from the meeting and notify administration.

• Try to use a stationary device (laptop, desktop) when possible

• Use the Response Icon to raise your hand to be called upon

• All verbal and group chat responses should be linked to a course reading or concept covered in class specifically

• Breakout Session Room Discussion must be structured and on-topic. Participants must take turns sharing their ideas with consideration given to other group discussion participants

• All meetings and breakout sessions are recorded and will be made available for 72 hours to allow students a chance to review the course material or make up class attendance due to illness or absence.

• Teachers will be dropping in on all break out session rooms at random times to ask questions of participants conducting discussions

• Students may not record a online session to post or take screenshots

• Our conferencing tools and platforms are a privilege that may be revoked if any of the above norms are not followed

Use of VPNs, Hotspots, Anonymizers, Proxies, and Hacking Tools

Use of VPNs, Hotspots, Anonymizers, Proxies, and Hacking Tools

Kennedy Catholic High School adheres to federal, state, and archdiocesan policies regarding the management, safety, and security of our computer networks. All students, staff and teachers must comply with these policies while on campus. Any attempt to circumvent our network configurations, security, and controls is forbidden and will result in disciplinary action. Below are examples of what types of types of devices and software use are included in this policy.

Hotspots

By definition, a Hotspot, or in this case Wi-Fi hotspot, is a location or device used to provide access to the internet, such as a wireless access point connected to a router. In our case, we are specifically referring to a user’s personal device, such as a phone, tablet, or a computer that connects to a cellular network or neighboring network that is not part of the Kennedy Catholic network.

If a student’s cellular plan includes it, we often see the “Hotspot” feature enabled on their phones to provide ad-hoc Wi-Fi access to their device. The result is providing internet access to others via their cellular data plan.

Using a Hotspot in this way on campus violates our network use policies. Yes, we know how easy it is to just bypass our web filter and security system by using the cell network on one’s phone. Doing so on campus, however, is still a violation of our policies. Especially if the network is then shared to others nearby via a Hotspot.

Use of Hotspots on campus are forbidden
Please ensure this feature is turned off on your device before entering campus
Hotspots are detectible by the security devices we deploy on campus

Devices found running a hotspot may become permanently banned from being used on campus.
Students may first receive a warning. Second offenses WILL result in disciplinary action.

VPNs, anonymizers, and proxies

VPNs (Virtual Private Network) is an encrypted connection over the Internet from a device to a network. In most cases. A VPN? Is commonly software running on a computer or mobile device, such as phone or tablet. VPNs are common in the workplace to establish safe and secure communication from one's computer remotely to a work network. VPNs can be a useful tool to keep our personal data safe, especially when using public networks.

VPNs are also known for creating anonymity and masking one’s internet activity from content filters, security access rules and logging. In schools, students commonly use VPNs, proxies, or other apps to anonymize their internet use to circumvent web content, filters, and other security policies. Schools are required to provide content filtering by law. Because of this, use of VPNs on campus is prohibited at any time.

Network security devices on campus. Can block many common VPNs, or at least detect when a VPN may be in use. Not every application is blocked or detected. Therefore, use of a VPN on campus will result in disciplinary action.

There are countless VPN applications available, and many are even free. They can be downloaded from common app stores to your phones, tablets, and mobile devices. When using a VPN app on your phone for example, the common default setting is to keep the VPN toggled in the “on” position. Make sure all VPN applications are turned OFF before entering campus.

Use of VPNs on campus to hide one’s internet use or circumvent network policies is forbidden
Be sure all VPN applications are off before entering campus
If you are a visitor or staff member who requires access to use a VPN for work, you may request access via the Technology department.

Hacking Tools and network disruptions

The type of hacking tools referred to in this policy are software based but may not operate on a traditional computer. In fact, one of the most powerful hacking tools available can fit in a student’s pocket and is beginning to show up in schools everywhere.

Flipper Zero

The Flipper Zero is an example of a device that is marketed as a toy, a game, a testing tool, or universal remote control. It is indeed all these things, but also a penetration testing tool and at its core, a hacking tool. There are countless YouTube tutorials on how to use these devices to override fob-based access control systems, change prices at gas pumps, kick users off Wi-Fi, take control of someone's keyboard and mouse and much more. One can get these for around $200 dollars, but retailers like Amazon have stopped selling them. These devices are also being confiscated at customs and borders.

Flipper Zero or any device or software that is similar, is forbidden on campus.
Many of the device’s core functions, if used, are illegal. If the device is used on campus and its actions considered a crime, law enforcement will be notified.

Any devices or software tools used without permission to scan the school's network for vulnerability, gain access to unauthorized or personal data, gain unauthorized access to devices, circumvent security, or disrupt the Kennedy Catholic Network in any way will result in the following.

Your device will be banned from network use and confiscated
Parents will be notified

Disciplinary action taken ranging from suspension to expulsion
If a crime is believed to have been committed, law enforcement will be notified

For more information about the acceptable use policies for technology at Kennedy Catholic High School, go to: https://www.kennedyhs.org/academics/technology/support

Support Documents

How to Request Technical Support

Staff with a Kennedy Catholic email address or computer account, can submit a help desk ticket online by going to:

http://techsupport.kennedyhs.org

If you are a student, parent, do not have an account, have trouble accessing your account, or are unable to submit a help desk ticket, please click on the "Tech Support button on the left banner of this page or access support from the "QuickLinks" menu on our homepage.

Setting up your Kennedy Email Account

Setting up your Kennedy email account is quick and easy!

The easiest way to login to your Microsoft 365 email account is from the "Quicklinks" tab on our homepage. Or, just follow this link.

Once you are on the Microsoft 365 sign-in page, you can sign in with your Kennedy Account.

Username: your FULL email address

You know you have a working login account when you see a Kennedy logo and the campus as the background.

Password: This is the default first-time password that was emailed/mailed to you before the semester started. If you have already logged in and set your new password, it will be the same password you used to log in to Wi-Fi.

The first time you sign in you be asked to change your password. To do this, simply re-type the default password (old password) and type your new password twice below it.

Please note: Your password must meet the following requirements:

*At least 8 characters or more

*An upper-case letter

*A lower-case letter

*A number or a symbol (both are preferred)

*You cannot have any part of your name or the schools name in your password

After setting your new unique password, you will be asked for more information. This is very important so PLEASE do not skip this step.

Click "Next" to set up your account recovery options. This step is an important required step that allows you to change or unlock your own password. It also allows you to use 2-factor authentication (required starting the 2023-2024 school year). When you click "Next" you will need to choose One or more of the 3 recovery options, complete the setup steps, and then you can access your email account.

Once you are signed in to the Microsoft 365 welcome page, you will find all of your online Office apps on the left hand side of the screen.

Click on the "Outlook" icon to access your Kennedy email.

PLEASE NOTE:

No one at Kennedy will ever send you an email with a link asking you to reset your account. If you want to change or recover your account, you can do so yourself by following instructions in the next post or by contacting someone in the Technology department. NEVER send or share your credentials with anyone via email, text, or online.

As always, stop by the Tech offices if you need additional help.

Connecting to Wifi on Campus

Follow these steps to connect a device to Wi-Fi at Kennedy Catholic High School:

If you are a student or staff member of Kennedy Catholic, you can access wi-Fi by choosing the KCHS Wi-Fi network

Once connected, your device will ask you for a username and password. Please use your Kennedy Account:

Username: email address

Password: email password

Once you submit your credentials, you may be asked to "Trust" the certificate being issued for access. It is okay, and required to do so. Just click either "Trust" "Accept" "Continue" or "Yes" depending on the type of device you have.

Some Android devices require additional steps. Please see someone in the Tech offices if you need further assistance with your device.

Changing your Password

It's important to make sure you change your password right away when you set your account up for the first time. Here are instruction on how to change your password if you know what your current password is and are already logged in to email.

From Outlook, click on the circle on the top right of your screen that has your initials in it. Then click on the link called " View Account."

This will take you to your profile screen. On the left hand side, you will see a link called "Password."

When you click this link you will be directed to a page where you can reset your password. It's that easy!

Changing a Forgotten Password

Your Kennedy account username and password will sign you in to many resources in use at Kennedy, such as, Microsoft 365, PowerSchool, Canvas, and more. It is extremely important your password is changed after you first set up your account. Below you will find instructions on ways to reset or even recover your password.

IMPORTANT

Your password MUST contain the following:

*minimum of 8 characters

*Upper case letter

*lower case letter

*a number or symbol (both are a good idea:)

*You cannot have any part of your name or the school's name in the password

Please choose a strong password and remember to change it often!

INSTRUCTIONS:

If you are locked out of your account or forget your password, you can change it yourself from the Microsoft 365 login screen (please see the "Setting up Your Kennedy Email Account" if you forgot where to login)

After you enter your email address at the sign-in screen, you will notice a link below the "Password" line that says "Forgot my Password." Click this link and follow the prompts to recover your account.

Once you verify your identity by text, alternate email, or security questions, you will be able to reset your password and access your account!

Contact the Tech department if you have any trouble with this process.

Adding or Making Changes to your Multi-Authentication Preferences (MFA

Follow the following guide to check, change, or add to your MFA preferences:

When signed into Outlook, click on the circle in the top left containing your initials or profile picture.

Click on “View Account."

Here you can edit, delete, or add a sign-in method. To add an additional method, select “Add sign-in method."

When making changes, you will need to verify your identity using the current MFA method in use for your account. For this example, we are using a mobile phone via text.

Once Authenticated, you can choose from the available options.

For this example, we are selecting “Email.”

To verify this email address is yours, a code will be sent to the address you provided. Copy the code and enter it on the next screen.

Once completed, you will now see the new method added to your options. Be sure to check the “Default sign-in method” and change if needed.

If you are interested in using an authenticator app on your mobile device, please do the following.

Repeat the steps in this guide selecting “Authenticator App” as the option.
Follow the instructions to download the app from the app store.
Sign-in to the app choosing “work or school” account.
Follow the instructions to return to the setup screen and configure the app using the QR code on the screen.

Logging In To PowerSchool

PowerSchool is the student information system at Kennedy Catholic. The student and parent portals are where you can find grades, attendance, schedules, and more. Below you will find instructions for logging in to PowerSchool as well as using the PowerSchool mobile app.

Your login to PowerSchool is the same as your Kennedy email and password. The easiest way to get to the sign-in portal is from the "Quicklinks" tab on the Kennedy homepage.

Click on PowerSchool to get to the PowerSchool Discovery Page. Click on the button for the sign-in portal you are looking for: Student or Parent.

When clicking on the "Student Access" button, you'll notice the familiar Kennedy login screen.

Enter your email address and password and you'll be redirected and logged in to PowerSchool.

Once logged in to PowerSchool, you will notice a District code and buttons to download the mobile app on the bottom left of your screen.

The "District Code" is what you will enter in the mobile app to link the app to Kennedy Catholic High School.

District Code: RHNN

Parent Access

Parents can create accounts via the "Parent Access" portal. Parents will be sent access codes to link their students to their accounts. Access codes and instructions are sent to parents in the first weeks of the Fall term.

For help with your accounts, contact the Registrar's office or the Kennedy Catholic Technology Department. by submitting a help request.

Logging into Schoology

Finding the right login portal

It is important to make sure you are logging in to the right school. There are other Schools that share the name Kennedy Catholic High School so finding the right school can be tricky if you are using a generic Schoology sign-in portal or mobile app. If using a computer, please follow the link found in the "quick Links" section at the top of our school homepage. Or you can go here: https://kennedyhs.schoology.com/ If you are using the mobile app on a phone or tablet, please be sure you are selecting the Kennedy Catholic in Burien Washington. We are often listed by our original name: Johm F. Kennedy Memorial High School

Logging In

Once you have the right portal to log in, you need to use your Kennedy Catholic email address. Username= full email address, password (same as email). Schoology actually uses our email system as the login so the accounts are exactly the same.

If you still have trouble, please contact tech support or submit a support request HERE

Schoology Parent Accounts

SCHOOLOGY ACCOUNT SET UP INSTRUCTIONS:

To create your Schoology parent/guardian account, follow the steps below:

Click HERE and enter your first student's parent code (access codes and instructions are emailed at the start of the school year)
If you did not receive an email with an access code or just need us to send one again, find our contacts HERE and reach out to us.
Click "Continue"
Enter your information and create a username and password.
You will then be logged in to the Kennedy Catholic Schoology environment.
When the landing page appears, click on the downward arrow to the right of your name at the top right of the screen. A menu will appear (you will see your student's account and, if you select them, you will have their view of Schoology content)
If you have a second student to add, click "+ Add Child" and enter the parent code provided in a separate email message.

If you would like to use the Schoology app on your smartphone or tablet, it is available in the Apple iOS App Store and the Google Play Store for download to your device.

You can also find a link to log into Schoology on the "Quicklinks" tab on our homepage

Printing from Personal Devices

Windows and Mac Laptop

Go HERE to find instructions and downloads for setting up your Windows or Mac laptop

IOS Devices:

Step 1: Connect to school WiFi - KCHS

Step 2: When printing from AirPrint, select "followmeprint" and tap "Print" in the top corner

Step 3: Enter in your Kennedy username and password (computer login or Office 365)

Step 4: At any of the shared campus printer-copiers, enter in the same Kennedy login information, select a document to print

Android Device:

Step 1: Download and Install the Mobility Print app from Google Play Store

Step 2: Tap on the "ANDROID SETTINGS" button and Enable Mobility Print as a printing source.

When Printing:

Step 3: Connect to the school WiFi - KCHS

Step 4: Select FollowMePrint (Print Server) as the printer

Step 5: After tapping the print icon, enter in your Kennedy email and password

Step 6: At any of the shared campus printers, enter in your Kennedy account credentials and select a document to print

Installing Microsoft 365 Apps On Your Device

All Students have access to Microsoft Office Apps on up to 5 of their own devices and family computers! Below is a simple set of instructions on how to download and install these applications on Windows or Apple computers.

Step 1:

Sign in to your Microsoft 365 account by selecting "Office 365" from the "Quick Links" button at the top right of our Kennedy Catholic Home Page.

Step 2:

Step 3: At the welcome screen, Select the "Install Office" button from the top right of the page.

Step 4:

Choose "Office 365 apps" from the available options to download the installer. NOTE: the page will automatically download the appropriate installer for your computer (Windows/Apple).

Step 5:

Once downloaded to your computer, click to install the applications and follow the guided prompts. Once installed, sign in to Microsoft Office with your Kennedy Catholic email address and password to license the applications.

Please contact the Tech department if you need any help with this process. We are happy to help you!

Help for Home Networks

Tips, Tricks, and Troubleshooting for Home Networks

A good connection is key during an exam!

In our new “normal” of online learning and working from home, internet connections are being stretched to the limit. This document will provide tips and tricks to help ensure the best connection possible, especially while taking online assessments or tests.

It includes basic home network diagnostics and troubleshooting as well as helpful tips to ensure the best possible connection during testing time.

Diagnostics

Is your service up for the challenge? Need an upgrade?

One of the first things to consider is the level of service or bandwidth you are getting from your provider. If usage has skyrocketed now that everyone is at home and online at the same time, it may be worth considering a change in service provider plans to increase bandwidth. This is not always possible as it may also include additional charges to be billed by your provider. Even more importantly, there may be other factors in your home that can cause problems even if you have the fastest internet connection available.

The next steps will provide useful tips and troubleshooting regardless of the internet package you currently have from your provider.

Check your home network bandwidth. Are you getting the speed and service you should?

It may be a good idea to check your internet bill and see what speeds you are paying for. It is important to note that most providers cannot guarantee an exact speed in your home. That’s why you may see verbiage, such as, “up to 50mbs.” The “up-to” part of that statement usually means that the available speeds in your home are subject to how much usage other customers in the neighborhood are getting at that same time. In other words, if you were to check your internet speeds, you will likely see less than the advertised “50mbs.”

While some slower speeds are expected, it doesn’t mean there still is not an issue either within your home network or from the service provider. If you test your internet speeds and you are getting WAY less than what is expected, such as, 25mbs instead of the 50mbs you pay for, then it is worth some troubleshooting or a call to your service provider to see if there is an issue in your area.

To test your network, you can go to one of these sites, run a diagnostic, and write down the result:

https://speed.measurementlab.net/ (no ads)

https://www.speedtest.net/ (good, but not my favorite due to many ads on the page)

https://speedtest.xfinity.com/

Troubleshooting

If you are not getting adequate bandwidth in your home, but feel you should, follow these steps.

Reboot your router/internet gateway/PC

It may sound cliché, but rebooting the devices fixes 90% of the problems. Most service providers include an internet gateway device as part of the service package. This device is usually also your wireless router although sometimes customers may have two separate devices. Reboot these devices by unplugging them, waiting about 30 seconds and plugging them back in. Once plugged back in, it may take several minutes to be connected and provide service again. If you are unsure which device is which, just reboot all of them to be sure.

While waiting for the devices to reboot and the service to come back on, go ahead to the next step:

Reboot your computer

The networking device on your computer may also be part of the issue. It is a great idea to reboot the computers in use as well.

Note: The above to steps are exactly what your service provider technical support staff will ask you to do. If calling support, having these steps out of the way may save you some time!

Call for support

If all of the above steps did not help your issue, it may be a good idea to call your service provider technical support to check if the issue is something on their side, such as, an equipment outage in your neighborhood or a malfunctioning gateway device in your home. Support should be able to rule out these possibilities easily.

Device Issues/Software Issues

For school related work, Kennedy Catholic Technology staff are available to assist. Students and parents can submit a support request by filling out a simple form on our website. Just click on the “Quick Links” tab on the top left of our homepage. Requests are handled on a first come first served basis as well as by deadline and issue type priority. Be as detailed as you can be including any error messages or even uploading a screenshot. Here’s a direct link to submit a request: https://www.kennedyhs.org/academics/technology/student-tech-support

Other hardware issues

It never hurts to ask us if we can help, but we may be limited in troubleshooting hardware issues, especially if there’s risk of voiding any factory warranty. For these issues, it will be best to reach out to the manufacturer or reseller of the device for assistance.

Practice makes perfect

If possible, take a practice exam to test the connectivity. If you are unsure if a practice test is available, be sure to ask your instructor. You never know if you don’t ask.

Testing best practices

You may not need to follow all these suggestions, but a combination of them may be very helpful depending on the network in your home. It never hurts to take every step you can to ensure success.

Make sure your computer is up to date

It really stinks when your device decides to update and require a reboot right in the middle of something important! it is a good idea to always check for and run ay updates ahead of time. Give yourself plenty of time before a scheduled exam as some updates can take a while!

Are you plugged in?

If on a laptop, PLEASE make sure you are plugged in. Nothing worse than loosing concentration on a timed exam because you had to search for the charger when your laptop gave you that 3% battery warning.

Close unnecessary applications on the testing computer

When beginning a test, close all unnecessary application on your device. most applications are constantly sending data on the internet even if you are not actively using them. If you have a device with limited memory or processing power, this will also help to dedicate resources to the application you need for your exam.

Limit the number of users online while someone is taking an assessment

This can be tricky with other learners and workers online in your home, but if possible, PLEASE try and schedule so everyone in your house can be offline when you are online taking an exam. This does not just mean having other household members just walk away from a device that is still on and connected. If you have limited bandwidth in your home, make sure all unnecessary devices are powered off at the time. This includes a sibling who may be playing Fortnite on a console system or your mom playing Candy Crush on a smartphone😊

Make sure your learning/test environment is in a location with strong Wi-Fi signal strength

You may have a favorite spot to study or be online, but if this spot is all the way on the other side of your house from the Wi-Fi router, consider moving closer to the equipment for best signal strength. This may mean kicking siblings out of the living room so you can create a quiet workspace with good signal strength

Limit the number of OTHER devices on your network during testing

It seems like every piece of technology is “smart” these days. this usually just means that the device is internet connected and using your Wi-Fi. This can be anything from a TV, thermostat, security camera, or even a lightbulb. You may not be able to power off all devices, but check to see if some can be while testing, such as TVs, Apple TVs, Alexa, etc.

[Uncommon]. Is a wired connection an option?

Wi-Fi is amazing these days, but remember it is still just radio waves and radio waves are subject to interference and other drops that can affect an online test. If you have the option to have a wired network connection in your home, you may consider this as just another precaution that can help you get through the exam without hiccups.

The points made in this article are certainly not the perfect set of answers or suggestions for every situation but covers some of the most common. Good luck with the technology and good luck on the test!

Approved Zoom Virtual Backgrounds

FAQ

How do I log into Microsoft 365?

Office 365 offers access to Microsoft Office applications, including to check email. To access your Kennedy Catholic email account, open a web browser (ie. Internet Explorer, Chrome, etc) and type in portal.office.com. Log in with your Kennedy Catholic email address and password. Once logged in, various tiles with Microsoft applications will be visible. This is the Office 365 homepage. Click on the Mail tile to access the Inbox, mail folders, and to send/receive messages.

What is MFA (multi-factor authentication)?

Multi-factor authentication (MFA) is a multi-step account login process that requires users to enter more information than just a password. For example, along with the password, users might be asked to enter a code sent to their mobile device, email, or an authenticator app.

To ensure Kennedy Catholic follows the best security and safety practices available, we require multi-factor authentication (MFA), formerly called 2-fatcor authentication, for all users. When setting up your account for the first time, an account recovery option is required. The option(s) you select during account verification are also used for MFA. Available options include:

Mobil phone (text or call)
Alternate email address (non-Kennedy Catholic email)
Authenticator App
Alternate phone

The most used option for convenience is the mobile phone. We also recommend trying an authenticator app on your mobile device, such as Microsoft Authenticator or other compatible app.

When Microsoft 365 detects a sign-in from an unfamiliar device or location, an MFA challenge response is triggered. You will have the option to check a box that will allow Microsoft 365 to remember this device for up to 30 days. It is okay to check this box. You may be asked for MFA if anyway in within those 30 days if Microsoft detects a risk or unfamiliar travel. Use of a VPN may also trigger the MFA response.

If at any time you are concerned about your account security when being asked for MFA challenge/response, feel free to send a support request to the Technology department and we will be happy to investigate further. Email us at techsupport@kennedyhs.org. If you are having any issues with the MFA process and do not have the ability to email us, you may also submit a request online: https://www.kennedyhs.org/academics/technology/student-tech-support

We understand MFA is not always convenient when signing in. While we do empathize with this, our primary concern is the safety and security of all students, staff, and faculty. As MFA is now the standard in our modern society, we feel it important to ensure we follow the best standards available to us.

Users can edit or change their MFA preferences at any time. Please see this guide: https://www.kennedyhs.org/academics/technology/support#fs-panel-21109 for detailed instructions on how to check, change, or add to your MFA preferences.

How do I print on campus?

When printing from a Mac or PC owned by Kennedy Catholic, choose the printer called FollowMePrint. When printing on campus, find the nearest FollowMePrint printer to you (ie. Library, Faculty Lounge, Counseling Center, etc). Log in with either your Kennedy Catholic username (first part of email address without @kennedyhs.org) and password, or a print code. For a print code, please see someone in the Technology offices to assist you.

Can I print from my own personal device?

Can I use my own personal device on campus?

Here at Kennedy Catholic, we welcome all students and staff to bring their own device on campus. Use your device to connect to our Wi-Fi, log in to your Kennedy Catholic email account, utilize OneDrive to access files universally, and so on.

All user's connecting to the Kennedy Catholic networks must comply with the following:

1. Select "JFKWireless" and register your device at: https://wifi.kennedyhs.org

2. Agree and comply with all Kennedy Catholic and Archdiocesan acceptable use policies.

3. Have valid up-to-date anti-virus software and operating systems that are within 60 days of critical security updates.

Devices and/or users who do not comply with these policies may be blocked from using the Kennedy Catholic networks.

How do I log into a Kennedy Catholic computer?

What is Schoology

Schoology LMS (Learning Management System) is our virtual classroom environment for students and teachers at Kennedy Catholic. Schoology is incredibly useful in delivering instructional content, especially during a pandemic!

Students and staff can log into Schoology at https://kennedyhs.schoology.com/ with their Kennedy Catholic email account.

Parents can also become an observer of their student by setting up an account. (coming soon). Look in our "Support Documents" section of this page for detailed instructions on become a parent observer.

More about Schoology can be found here:

https://www.powerschool.com/classroom/schoology-learning/

Changing the "Focused" Email Inbox Setting

Changing the Outlook Online "Focused" inbox settings

By default, Microsoft 365 Outlook (your Kennedy email on the web) tries to organize email it deems "important" into a "Focused" category and other email into an "Other" category.

The problem is, it's possible important messages will go to the "Other" category and you may not see them. Below is a recommended fix for this by disabling the feature altogether.

Step 1: Open Outlook settings by clicking the gear icon in the top right and then click the link for "All Outlook Settings" at the bottom of the menu options.

Step 2: You will notice the Outlooks Setting page open up to the "Layout" section by default. The very first option is to turn Focused Inbox sorting on or off. Select the option to "Don't sort any messages" and then click the red "Save" button at the bottom.

When you close the "settings" box. you will notice your inbox is now showing all mail in order of received so you won't have important emails hiding from you!